Frequently Asked Questions
Everything you need to know about your C-IN2 New York experience.
How do I determine my correct size for C-IN2 underwear?
We provide a comprehensive size guide on each product page. Our collections are designed with a premium fit, so we recommend measuring your waist and referring to our chart to ensure the perfect balance of comfort and support.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic shipping within the US usually takes 3-7 business days, while international shipping times vary based on the destination and selected shipping method.
What is your return policy for intimate apparel?
For hygiene reasons, we can only accept returns or exchanges on items that are unworn, unwashed, and in their original packaging with tags attached. Please initiate your return within 30 days of purchase.
Does C-IN2 ship internationally?
Yes, we ship our premium collections worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
How should I care for my C-IN2 garments to ensure they last?
To maintain the integrity of the fabric and elastic, we recommend machine washing in cold water on a gentle cycle and air drying or tumble drying on low heat. Avoid using bleach or fabric softeners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment solutions including PayPal, Apple Pay, and Google Pay for a secure checkout experience.